Appointments
We understand that life happens. If you are unable to keep an appointment, please notify our office as soon as possible.

• Appointments missed or cancelled without at least 24 hours’ notice will incur a $50 fee.

• Please arrive on time for appointments. Arrivals 10 minutes or more late may need to be rescheduled to ensure all patients receive the full appointment time.

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Medical Records
We are happy to provide copies of your medical records.

• Please allow 7  business days for processing.

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Forms & Letters
Completion of forms, letters, or other documentation requires review of your chart.

• Please allow 5 business days.

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Medication Refills
To ensure continuity of care, please submit refill requests by calling or texting 984-399-9688 at least 5 business days in advance.

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Prior Authorization Requests
If your medication or treatment requires prior authorization through your insurance provider:

• We strive to receive approval same day or as soon as possible; however, responses are determined by the insurance company. Please allow 3-5 business days for processing.

• Some requests may take additional time depending on your insurance carrier.

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Insurance & Payment

• Patients are responsible for co-pays, deductibles, and any charges not covered by insurance at the time of service.

• We accept payment via cash, credit/debit card, and major insurance plans (please confirm coverage prior to appointment).

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Telehealth

• Telehealth appointments are available. 

• Please ensure a private, quiet location for your session and a secure internet connection.

​Communication

• Routine messages may take 3 business days for a response.

• For urgent issues after hours, you can leave a voicemail and your call will be returned within 1 business day.

• For emergencies, please call 911/988 (suicide hotline) or go to your nearest emergency department.

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Prescription Policy

• Unless previously discussed during our appointment, new prescriptions or dosage adjustments require an in-person or telehealth evaluation. This is to ensure necessity and for your safety. 

• Controlled substances may have additional state and federal restrictions.

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Confidentiality & Privacy

• All patient information is kept confidential in accordance with HIPAA regulations.

• Information may only be shared with your consent or as required by law. We are happy to send records or discuss your care, but please understand a release must be completed prior.  

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Emergencies

• If you are experiencing a psychiatric or medical emergency, call 911 or go to your nearest emergency department immediately.

• This office does not provide emergency care outside of scheduled appointments.